Moving to a fulfillment provider
Translate the product and order profile into a provider brief. Coordinate receiving, channel connections, test orders and the return-routing instruction.
Consumer Products & E-commerce
Connect the product, the stock and the order.
A consumer-product business can outgrow the handoffs that worked for its first orders. We help define and manage the provider relationships, inventory records and fulfillment requirements around the current operation.
Operating considerations
Plan around the product.
- Receiving that matches the product
- Product identifiers, carton quantities, packaging and handling constraints should be available to the receiving provider before the shipment arrives.
- Stock across channels
- A direct-to-consumer order and a retail replenishment order can require different packing and release rules. Establish where stock is recorded and how channel allocations are maintained.
- Exceptions and returns
- Damaged goods, mis-picks and returns need defined decisions. Agree who investigates, who approves the disposition and how inventory records are corrected.
Working together
Make the handoffs clear.
Examples of how an agreed scope can connect requirements, providers and the next decision.
Improving an existing operation
Review the current stock and exception records, identify unclear handoffs and coordinate a corrective plan with the existing provider where appropriate.